Precedent Case

UK GDS + GOV.UK

A platform + standards approach: unify services, publish playbooks, and make delivery repeatable.

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Context + constraints

  • Public-facing services with scrutiny
  • Fragmented delivery across departments
  • Need for consistent standards and a single interface

Trigger

Fragmented government digital services and inconsistent user experience.

Intervention design

  • Create a central digital service team
  • Publish standards and patterns for all departments
  • Build a unified portal and shared components

Execution mechanics

  • Small central team with authority
  • Service standards and assessment
  • Platform components reused across services

Outcomes

  • Unified user experience
  • Reduced duplication
  • Clear delivery standards across departments

Transfer mechanism

  • Standards publication
  • Reusable platform components
  • Assessments that enforce quality

Genesis Forge design takeaway

Scale comes from standards + shared components + a clear assessment gate, not from bigger teams.

Citations

  1. UK Government Digital Service and GOV.UK
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